We are sorry that you are experiencing issues with the item purchase.
For our team to further investigate the case, we need some information from your side.
- Fill out the Google Form : https://forms.gle/jqdyirWoNt1gyGSw9
◈ Where to find your Nine Chronicles M address
1. Click [Menu] > [Settings] in the upper right corner of the game screen.
2. Click [Copy] button next to your [Address].
◈ [ GOOGLE ] How to check your receipt
1. Access Google Checkout Center (https://payments.google.com)
2. Log in with your Google ID
3. Select [Transaction History] > Payment History
4. Check the order number starting with GPA
◈ [ APPLE ] How to view your receipt
1. Access the App Store
2. Select the person icon in the top right corner of the screen
3. Select your account ID
4. Select [Purchase History]
5. Click a payment to view its details.
Once you have completed the form, our team will check the stauts of your order, and will make sure your items are delivered.
However, keep in mind that due to the high volume of inquiries, your request may take up to 7 business days to process.